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School of Life & Soft Skills

Leading People: feedback, delegation and meetings

Step 6 of 8 in The Commons

Next in your path: 9.8.2 Mentoring in Practice: goals and sessions

What you'll be able to do
  • Explain what the research says about feedback, including that it can backfire.
  • Give feedback that is specific, timely and about actions, and handle a hard conversation calmly.
  • Ask for feedback and run a useful one-to-one meeting.
  • Delegate with clear goals, check-ins and room to learn.
  • Plan and run a meeting with a purpose, an agenda, roles and recorded decisions.
  • Help a group make decisions without losing good ideas or silencing people.
  • Tell what is well supported in leadership advice and what is only a tip.
Words in this course 38Open the Vocabulary Hall
01

What feedback research really says

In simple words

Feedback is like a mirror and a map. A good one shows you where you are and where to go next. A bad one only tells you that you are good or bad, and can make you feel stuck.

Before this course: Leadership Basics (course 9.4). There you learned psychological safety, clear goals and roles, the Situation-Behaviour-Impact-Next step formula, a five-part delegation, and leading by example. This course puts those skills under pressure and checks them against research.

Key facts
  • Feedback can help or hurt. A well-known meta-analysis by Kluger and DeNisi (1996, Psychological Bulletin) found that feedback interventions improved performance on average (d = 0.41, a medium effect), but more than one-third of the interventions made performance worse.
  • Their explanation: feedback works best when it keeps attention on the task and how to do it, and worse when it pulls attention to the self (how the person is judged).
  • Hattie and Timperley (2007, Review of Educational Research) described four levels of feedback: about the task (right or wrong), the process (how to do it), self-regulation (how the person checks and steers their own work) and the self (praise or blame about the person). Summaries of their work describe personal praise as the least useful for learning. Their work is based on classrooms; workplaces are similar in some ways but not identical.
  • In plain words: "Good job, you are so smart" tells someone little. "Your summary put the decision in the first line, so the team could act at once" tells them what to repeat.
  • Limits: the studies cover many kinds of tasks and settings, and results differ by person, culture and trust. Use the research as a guide for your own tests, not as a script.
Step by step
  1. Write down the last three pieces of feedback you gave or got (any context).
  2. For each one, mark the level: task, process, self-regulation or self.
  3. Mark whether it was specific (named a behaviour) or general ("good job", "be better").
  4. Rewrite one self-level or general comment so it is about the task or process, with a concrete example.
  5. Write what the person could do next time.
  6. Check: your rewritten feedback names an action, why it mattered and a next step, and does not judge the person.
Watch on YouTube
How to give feedback with the SBI Feedback modelEnergy² for Life · YouTube · youtube.com

Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.

LESSON 01What feedback research really says
LESSON 01 / ANIMATED LESSON / AI VOICE00:00 / 01:05
Read the video script
[Host] "Feedback is not always helpful. One big review found it improved performance on average, but in more than a third of cases it made things worse."
[Text on screen: TASK · PROCESS · SELF-REGULATION · SELF] "Feedback can point at the task, the process, how you steer yourself, or at you as a person."
[Screen: "You're so smart" crossed out, "Your first line made the decision clear" highlighted] "Feedback about the person tells little. Feedback about the action tells what to repeat."
[Host] "Be specific, stay on the work, and say what to do next."
Try it now

Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step.

ClaudeStuck? Copy a ready-made prompt for Claude

Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.

For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.

I'm learning "Leading People: feedback, delegation and meetings" on The Future Market. Lesson 1: "What feedback research really says".

What the lesson teaches:
- Feedback can help or hurt. A well-known meta-analysis by Kluger and DeNisi (1996, Psychological Bulletin) found that feedback interventions improved performance on average (d = 0.41, a medium effect), but more than one-third of the interventions made performance worse.
- Their explanation: feedback works best when it keeps attention on the task and how to do it, and worse when it pulls attention to the self (how the person is judged).
- Hattie and Timperley (2007, Review of Educational Research) described four levels of feedback: about the task (right or wrong), the process (how to do it), self-regulation (how the person checks and steers their own work) and the self (praise or blame about the person). Summaries of their work describe personal praise as the least useful for learning. Their work is based on classrooms; workplaces are similar in some ways but not identical.
- In plain words: "Good job, you are so smart" tells someone little. "Your summary put the decision in the first line, so the team could act at once" tells them what to repeat.
- Limits: the studies cover many kinds of tasks and settings, and results differ by person, culture and trust. Use the research as a guide for your own tests, not as a script.

The exercise I'm working on:
Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step.

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "What feedback research really says" from the course "Leading People: feedback, delegation and meetings".

Here's what the lesson says:
Feedback is like a mirror and a map. A good one shows you where you are and where to go next. A bad one only tells you that you are good or bad, and can make you feel stuck.

The activity:
Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step.

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Open Claude
Sources
  • Kluger, A. N., & DeNisi, A. (1996), "The effects of feedback interventions on performance," Psychological Bulletin 119(2), 254-284 (summaries of the d = 0.41 and "over one-third" results): scholars.huji.ac.il/node/1802
  • Hattie, J., & Timperley, H. (2007), "The Power of Feedback," Review of Educational Research 77(1): doi.org/10.3102/003465430298487
My notes
02

Giving feedback and handling hard conversations

This lesson is part of full access: every course and every level for one payment.

03

Asking for feedback and running one-to-ones

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04

Delegating with goals, check-ins and room to learn

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05

Meetings with a purpose

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06

Group decisions and brainstorming

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07

What is solid and what is just a tip: your leadership plan

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++

Final project

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??

Quiz

  1. What did the Kluger and DeNisi (1996) meta-analysis find about feedback?

  2. Which feedback level did Hattie and Timperley's summaries describe as the least useful?

  3. Is there a proven magic ratio of praise to criticism?

  4. Name the steps of a hard conversation in this course.

  5. What does Google's re:Work guide suggest for one-to-ones?

  6. What does goal-setting research (Locke and Latham, 2002) find about goals?

  7. Name three parts of a good delegation.

  8. What should you ask before booking a meeting?

  9. What did Mullen, Johnson and Salas (1991) find about brainstorming groups?

  10. What does "disagree and commit" mean?

  11. How should you describe the Gallup "70% of variance" figure?

  12. What did the 2017 meta-analysis find about leadership training?

EX

Final exam

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CE

Certificate

This lesson is part of full access: every course and every level for one payment.