Before this course: Leadership Basics (course 9.4). There you learned psychological safety, clear goals and roles, the Situation-Behaviour-Impact-Next step formula, a five-part delegation, and leading by example. This course puts those skills under pressure and checks them against research.
What feedback research really says
Feedback is like a mirror and a map. A good one shows you where you are and where to go next. A bad one only tells you that you are good or bad, and can make you feel stuck.
- Feedback can help or hurt. A well-known meta-analysis by Kluger and DeNisi (1996, Psychological Bulletin) found that feedback interventions improved performance on average (d = 0.41, a medium effect), but more than one-third of the interventions made performance worse.
- Their explanation: feedback works best when it keeps attention on the task and how to do it, and worse when it pulls attention to the self (how the person is judged).
- Hattie and Timperley (2007, Review of Educational Research) described four levels of feedback: about the task (right or wrong), the process (how to do it), self-regulation (how the person checks and steers their own work) and the self (praise or blame about the person). Summaries of their work describe personal praise as the least useful for learning. Their work is based on classrooms; workplaces are similar in some ways but not identical.
- In plain words: "Good job, you are so smart" tells someone little. "Your summary put the decision in the first line, so the team could act at once" tells them what to repeat.
- Limits: the studies cover many kinds of tasks and settings, and results differ by person, culture and trust. Use the research as a guide for your own tests, not as a script.
- Write down the last three pieces of feedback you gave or got (any context).
- For each one, mark the level: task, process, self-regulation or self.
- Mark whether it was specific (named a behaviour) or general ("good job", "be better").
- Rewrite one self-level or general comment so it is about the task or process, with a concrete example.
- Write what the person could do next time.
- Check: your rewritten feedback names an action, why it mattered and a next step, and does not judge the person.
Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.
Read the video script
[Host] "Feedback is not always helpful. One big review found it improved performance on average, but in more than a third of cases it made things worse."
[Text on screen: TASK · PROCESS · SELF-REGULATION · SELF] "Feedback can point at the task, the process, how you steer yourself, or at you as a person."
[Screen: "You're so smart" crossed out, "Your first line made the decision clear" highlighted] "Feedback about the person tells little. Feedback about the action tells what to repeat."
[Host] "Be specific, stay on the work, and say what to do next."
Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step.
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I'm learning "Leading People: feedback, delegation and meetings" on The Future Market. Lesson 1: "What feedback research really says". What the lesson teaches: - Feedback can help or hurt. A well-known meta-analysis by Kluger and DeNisi (1996, Psychological Bulletin) found that feedback interventions improved performance on average (d = 0.41, a medium effect), but more than one-third of the interventions made performance worse. - Their explanation: feedback works best when it keeps attention on the task and how to do it, and worse when it pulls attention to the self (how the person is judged). - Hattie and Timperley (2007, Review of Educational Research) described four levels of feedback: about the task (right or wrong), the process (how to do it), self-regulation (how the person checks and steers their own work) and the self (praise or blame about the person). Summaries of their work describe personal praise as the least useful for learning. Their work is based on classrooms; workplaces are similar in some ways but not identical. - In plain words: "Good job, you are so smart" tells someone little. "Your summary put the decision in the first line, so the team could act at once" tells them what to repeat. - Limits: the studies cover many kinds of tasks and settings, and results differ by person, culture and trust. Use the research as a guide for your own tests, not as a script. The exercise I'm working on: Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step. I'm stuck. Please: 1. Explain the main idea in plain, simple words with one everyday example. 2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step. 3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "What feedback research really says" from the course "Leading People: feedback, delegation and meetings". Here's what the lesson says: Feedback is like a mirror and a map. A good one shows you where you are and where to go next. A bad one only tells you that you are good or bad, and can make you feel stuck. The activity: Rewrite three real comments (one you gave, one you received, one you wish you had given) so that each is specific, about the work, and ends with a next step. Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words. Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Sources
- Kluger, A. N., & DeNisi, A. (1996), "The effects of feedback interventions on performance," Psychological Bulletin 119(2), 254-284 (summaries of the d = 0.41 and "over one-third" results): scholars.huji.ac.il/node/1802
- Hattie, J., & Timperley, H. (2007), "The Power of Feedback," Review of Educational Research 77(1): doi.org/10.3102/003465430298487
Giving feedback and handling hard conversations
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Asking for feedback and running one-to-ones
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Delegating with goals, check-ins and room to learn
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Meetings with a purpose
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Group decisions and brainstorming
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What is solid and what is just a tip: your leadership plan
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Final project
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Quiz
What did the Kluger and DeNisi (1996) meta-analysis find about feedback?
On average it improved performance (d = 0.41), but over one-third of interventions made it worse.
Which feedback level did Hattie and Timperley's summaries describe as the least useful?
Feedback about the self, such as personal praise.
Is there a proven magic ratio of praise to criticism?
No; the 2.9013 positivity ratio model was retracted.
Name the steps of a hard conversation in this course.
State the purpose, describe facts, ask and listen, agree next steps, set a follow-up.
What does Google's re:Work guide suggest for one-to-ones?
A shared agenda, a regular time (every one to two weeks), 30 to 60 minutes.
What does goal-setting research (Locke and Latham, 2002) find about goals?
When accepted, specific and challenging goals lead to higher performance than "do your best".
Name three parts of a good delegation.
Result, deadline, resources, limits, check-in, freedom level (any three).
What should you ask before booking a meeting?
Do we need a meeting, or would a message or document do?
What did Mullen, Johnson and Salas (1991) find about brainstorming groups?
They produced fewer ideas, and lower quality, than the same number of people working alone.
What does "disagree and commit" mean?
You state your disagreement, then support the decision when there is no more evidence to settle it.
How should you describe the Gallup "70% of variance" figure?
As Gallup's own rough estimate that managers are a large factor in engagement, not an exact or independent fact.
What did the 2017 meta-analysis find about leadership training?
It had positive effects on reactions, learning, transfer and results, larger when it included needs analysis, feedback and practice.
Final exam
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Certificate
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