Before this course: Conversion Copy: research, testing and voice (course 3.4.3), which builds on Copywriting Frameworks: offers, pages and emails (course 3.4.2) and Copywriting: Words That Sell (course 3.4). You can already research customers, build a message map, run a fair A/B test, keep a test log and write a voice guide. This course asks a new question: how do you make a whole team of writers produce copy that is clear, on-voice and true, every time?
What a copy chief owns
A head chef does not cook every plate. The head chef writes the recipes, tastes the food before it leaves the kitchen and teaches the cooks. A copy chief does the same with words.
- A copy chief owns five things: the guidelines (lesson 2), the edit (lesson 3), the claims gate (lessons 4 and 5), the people and the desk (lesson 6) and the learning loop (your test log from course 3.4.3, plus lesson 7).
- The ICC Advertising and Marketing Communications Code (International Chamber of Commerce, September 2024 edition) is an international self-regulatory code used by advertising bodies in many countries. It is not a law, but it sums up what honest advertising looks like everywhere. This course uses it for the shared ideas, and the "In your country" boxes for national rules.
- ICC Code, Article 1: all marketing communications should be legal, decent, honest and truthful.
- ICC Code, Article 24: marketers have overall responsibility for their marketing communications. Responsibility also reaches agencies, influencers, platforms and those who prepare algorithms and use AI for marketing, in line with their role. So "the freelancer wrote it" or "the AI wrote it" is not a defence.
- ICC Code, Article 25: correcting a problem afterwards is good, but it does not excuse the original breach. A copy chief stops problems before they publish.
- The copy chief still writes. You cannot judge writing you could not do yourself.
| You own | What it looks like |
|---|---|
| Guidelines | One short style guide and one claims rulebook |
| The edit | Four passes and clear edit notes |
| Claims gate | Every claim checked against proof before publishing |
| People and desk | Briefs, workflow, feedback, coaching |
| Learning loop | Test log, quality numbers, monthly review |
- Write one sentence for your desk: "We write [kinds of copy] for [audience] on [channels]."
- Collect the last 10 pieces your team (or you) published: pages, emails, ads, posts.
- For each piece, write who wrote it, who checked it and who approved it. Leave a blank where nobody did.
- Mark each piece: on-voice (yes or no), every claim provable (yes, no or not sure).
- List which of the five owned things you already have and which are missing.
- Pick the biggest gap as your first project.
- Check: you have a one-page "copy chief map" with your desk sentence, the 10 rated pieces and the five owned things marked Have or Missing.
Read the video script
[Host] "A copy chief is a head chef for words."
[Text on screen: Guidelines. Edit. Claims. People. Learning.] "You own five things: the guidelines, the edit, the claims gate, the people and the learning loop."
[Screen: ICC Code cover] "The international ICC Code says all marketing should be legal, decent, honest and truthful."
[Text on screen: The marketer is responsible] "And the marketer is responsible, even if a freelancer or a tool wrote the first draft."
[Host] "Fixing it later is good. Stopping it before it goes out is your job."
Build your copy chief map. Hand in the 10 rated pieces, the "who checked it" column and your first project.
ClaudeStuck? Copy a ready-made prompt for Claude
Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.
For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.
I'm learning "Copy Chief: lead and edit copy" on The Future Market. Lesson 1: "What a copy chief owns". What the lesson teaches: - A copy chief owns five things: the guidelines (lesson 2), the edit (lesson 3), the claims gate (lessons 4 and 5), the people and the desk (lesson 6) and the learning loop (your test log from course 3.4.3, plus lesson 7). - The ICC Advertising and Marketing Communications Code (International Chamber of Commerce, September 2024 edition) is an international self-regulatory code used by advertising bodies in many countries. It is not a law, but it sums up what honest advertising looks like everywhere. This course uses it for the shared ideas, and the "In your country" boxes for national rules. - ICC Code, Article 1: all marketing communications should be legal, decent, honest and truthful. - ICC Code, Article 24: marketers have overall responsibility for their marketing communications. Responsibility also reaches agencies, influencers, platforms and those who prepare algorithms and use AI for marketing, in line with their role. So "the freelancer wrote it" or "the AI wrote it" is not a defence. - ICC Code, Article 25: correcting a problem afterwards is good, but it does not excuse the original breach. A copy chief stops problems before they publish. - The copy chief still writes. You cannot judge writing you could not do yourself. - You own - What it looks like The exercise I'm working on: Build your copy chief map. Hand in the 10 rated pieces, the "who checked it" column and your first project. I'm stuck. Please: 1. Explain the main idea in plain, simple words with one everyday example. 2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step. 3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "What a copy chief owns" from the course "Copy Chief: lead and edit copy". Here's what the lesson says: A head chef does not cook every plate. The head chef writes the recipes, tastes the food before it leaves the kitchen and teaches the cooks. A copy chief does the same with words. The activity: Build your copy chief map. Hand in the 10 rated pieces, the "who checked it" column and your first project. Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words. Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Sources
- ICC Advertising and Marketing Communications Code, 2024 (Articles 1, 24, 25): iccwbo.org/wp-content/uploads/sites/3/2024/09/ICC_2024_MarketingCode_2
Copy guidelines: a style guide and a claims rulebook
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Editing in four passes
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Truth in advertising: claims, proof and the claims file
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Testimonials, reviews, endorsements and "ad" labels
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Coaching writers and running the copy desk
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Teach it, review it, prove it
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Final project
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Quiz
What are the five things a copy chief owns?
The guidelines, the edit, the claims gate, the people and desk, and the learning loop.
According to the ICC Code, who has overall responsibility for a marketing message?
The marketer, with agencies, influencers and AI users sharing responsibility for their part.
Does fixing a misleading ad afterwards excuse it?
No. Correction is good, but it does not excuse the breach.
What are the two parts of good copy guidelines?
A house style guide and a claims rulebook.
In what order are the four editing passes?
Structure, line, copy edit, proof.
What did Nielsen Norman Group find about how most users read web pages?
Most scan; only a small share read word by word.
What are the three severity labels for edit notes?
Must fix, should fix, could fix.
When do you need proof for a claim?
Before (at the time) the claim is made.
Is a photo that suggests a result a claim?
Yes, it is an implied claim and needs proof.
Where should an "ad" label go on a creator post?
In the post itself, clearly and early, not hidden in hashtags, a bio or "see more".
What is the feedback frame?
What worked, one main problem and one next step.
How do you calculate first-pass approval rate?
Pieces approved with no must-fix notes divided by pieces reviewed.
What does calibration show?
Whether two editors apply the guide the same way; big differences mean the guide is unclear.
Final exam
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Certificate
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