Before this course: Pricing Strategy: value, bundles and discounts (course 2.4.3), which builds on Pricing for Profit: costs, margins and tiers (course 2.4.2) and Pricing Your Product or Service (course 2.4). You should already know contribution margin (CM), break-even, EVC, tiers, bundles, discount break-even and the honest-pricing rules (drip pricing, real "was" prices). If not, finish those courses first.
Subscription and retainer models
A magazine you buy once is a single sale. A magazine that comes every month is a relationship. The shop gets paid again and again, but it also has to keep the reader happy, or the reader cancels. A subscription or retainer is a price for "keep helping me", not for "do one thing".
- A subscription is a regular fee (monthly or yearly) for ongoing access or delivery. A retainer is a regular fee for a block of your time or a set of services (for example "up to 10 hours a month").
- Monthly recurring revenue (MRR) = the sum of the monthly fees of all active customers.
- Churn = the share of customers (or of MRR) lost in a period. A simple rule of thumb: average customer lifetime in months is about 1 divided by monthly churn. It is a rough guide, not a promise.
- CM still decides: CM per customer per month = price - variable cost - payment fee. Lifetime CM is about CM x lifetime in months. Compare it with what it cost you to win that customer.
- Pricing choices to make: the fee, what is included, a cap on use (hours, items, requests), the price of extras (overage) and whether a yearly plan gets a discount.
- A yearly prepay brings cash in earlier and gives fewer chances to cancel, but each month earns less CM. Do the numbers (below).
- Whatever you charge, advertise a price a customer can actually pay. In Canada, for example, mandatory fixed fees must be in the advertised price (drip pricing rules), and government taxes such as HST are the usual exception. Check your own country's advertising rules (see In your country in Lesson 5).
| Item | Amount |
|---|---|
| Monthly price | $60.00 |
| Variable cost to serve (time and software) | $18.00 |
| Payment fee (2.9% x $60 + $0.30) | $2.04 |
| CM per client per month | $39.96 |
- 50 clients: MRR = 50 x $60 = $3,000.
- Churn 4% a month: you lose 2 clients, or $120 of MRR. Lifetime is about 1 / 0.04 = 25 months, so lifetime CM is about 25 x $39.96 = $999.
- Yearly plan with 10% off: $60 x 12 x 0.9 = $648. Fee = $18.79 + $0.30 = $19.09. Variable cost = 12 x $18 = $216. CM for the year = $648 - $216 - $19.09 = $412.91, against 12 x $39.96 = $479.52 on monthly billing. The yearly discount costs you $66.61 of CM per client, in return for cash up front and no monthly cancel point.
- Retainer example: $1,200 a month for up to 10 hours, overage at $140 an hour; your labour cost is $50 an hour. If the client uses 14 hours: you bill $1,200 + 4 x $140 = $1,760 and spend 14 x $50 = $700. Without an overage rate you would earn $1,200 - $700 = $500; with it, $1,060. A written cap protects your time.
- Pick one service you could sell on a regular basis.
- Write what is included each month and what is not.
- List the variable cost to serve one customer a month, plus the payment fee.
- Calculate CM per customer per month at your planned price.
- Choose a churn rate you think is realistic (use your own records if you have them) and calculate lifetime = 1 / churn and lifetime CM.
- Compare lifetime CM with the cost of winning one customer. If it is smaller, change the price, the scope or the cost.
- Write a cap and an overage price, and decide if you offer a yearly plan. Calculate what the yearly discount costs in CM.
- Check: you can say in one line what is included, the monthly CM, the lifetime CM and the price of extras.
Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.
Read the video script
[Host] "A subscription is not a sale. It is a promise to keep helping."
[Text on screen: MRR = sum of monthly fees] "Add up the monthly fees of all active customers. That is your recurring revenue."
[Text on screen: CM $39.96 a month, churn 4% = about 25 months = about $999] "Sixty dollars a month leaves about forty dollars of margin. At four percent churn, a customer stays about twenty-five months."
[Text on screen: Cap hours. Price the extras.] "Write a cap and an overage price, or the extra work comes out of your pocket."
[Host] "Do the lifetime math before you launch."
Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you.
ClaudeStuck? Copy a ready-made prompt for Claude
Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.
For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.
I'm learning "Pricing Leadership: models, contracts and long-term price health" on The Future Market. Lesson 1: "Subscription and retainer models". What the lesson teaches: - A subscription is a regular fee (monthly or yearly) for ongoing access or delivery. A retainer is a regular fee for a block of your time or a set of services (for example "up to 10 hours a month"). - Monthly recurring revenue (MRR) = the sum of the monthly fees of all active customers. - Churn = the share of customers (or of MRR) lost in a period. A simple rule of thumb: average customer lifetime in months is about 1 divided by monthly churn. It is a rough guide, not a promise. - CM still decides: CM per customer per month = price - variable cost - payment fee. Lifetime CM is about CM x lifetime in months. Compare it with what it cost you to win that customer. - Pricing choices to make: the fee, what is included, a cap on use (hours, items, requests), the price of extras (overage) and whether a yearly plan gets a discount. - A yearly prepay brings cash in earlier and gives fewer chances to cancel, but each month earns less CM. Do the numbers (below). - Whatever you charge, advertise a price a customer can actually pay. In Canada, for example, mandatory fixed fees must be in the advertised price (drip pricing rules), and government taxes such as HST are the usual exception. Check your own country's advertising rules (see In your country in Lesson 5). The exercise I'm working on: Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you. I'm stuck. Please: 1. Explain the main idea in plain, simple words with one everyday example. 2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step. 3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "Subscription and retainer models" from the course "Pricing Leadership: models, contracts and long-term price health". Here's what the lesson says: A magazine you buy once is a single sale. A magazine that comes every month is a relationship. The shop gets paid again and again, but it also has to keep the reader happy, or the reader cancels. A subscription or retainer is a price for "keep helping me", not for "do one thing". The activity: Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you. Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words. Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Sources
- Fee example: Stripe Canada pricing: stripe.com/en-ca/pricing
- Competition Bureau Canada, drip pricing: competition-bureau.canada.ca/en/deceptive-marketing-practices/drip-pri
- MRR and churn are standard business definitions; the lifetime = 1 / churn rule is a common simple estimate, not a law.
The price terms of a service agreement
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Negotiating price with a plan
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The annual price review
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Quote the same way every time
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A price health dashboard
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Teach it: a pricing session for your team
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Final project
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Quiz
What is MRR?
The sum of the monthly fees of all active customers.
About how long does a customer stay if monthly churn is 4%?
About 25 months (1 / 0.04).
Why write a cap and an overage price in a retainer?
So extra work is paid for and does not come out of your own time.
What is the CM per client per month in the $60 plan example?
$39.96.
Name three things a good price section of an agreement states.
Any three of: price and what it covers, extras, payment terms, term and renewal, how the price can change, how to end it.
What should you ask for when a customer wants a price cut?
Something back in a trade, such as a longer term or payment up front.
What is usually illegal under competition law?
Agreeing with a competitor to fix or control prices; penalties can be serious.
Where do you find your country's official inflation figure?
From the central bank or the national statistics office.
What is price realization?
Total price charged divided by total list price, as a percent.
In the example, ten quotes list at $12,000 and are charged $11,040. What is realization?
92%.
Why is deceptive marketing risky for a company?
Regulators can impose large penalties, and it breaks customer trust.
How do you prove a team member has really learned a pricing session?
They can use it on a real case alone (for example, quote correctly and calculate a discount break-even).
Final exam
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Certificate
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