THE FUTURE MARKETACADEMY
Your classroomRoom 02 · Business Hall
School of Business

Pricing Leadership: models, contracts and long-term price health

What you'll be able to do
  • Design a subscription or retainer price and test it with simple numbers: contribution margin, churn and customer lifetime.
  • Write the price terms of a service agreement so both sides know what is included, what costs extra and how the price can change.
  • Negotiate price with a plan: a floor, things you can trade and a written approval ladder.
  • Run an annual price review with your costs, a notice to customers and a clear start date.
  • Train a team to quote the same way every time, and check quotes with a price-realization audit.
  • Track a one-page price health dashboard and stay inside your country's competition and advertising rules (with Canadian examples).
  • Teach a short pricing session to others and show that they can use it.

This course is education only. It does not tell you what to charge, the numbers are made-up examples, and it is not legal advice. For contracts, tax or competition-law questions, ask a licensed lawyer or accountant.

Words in this course 58Open the Vocabulary Hall
01

Subscription and retainer models

In simple words

A magazine you buy once is a single sale. A magazine that comes every month is a relationship. The shop gets paid again and again, but it also has to keep the reader happy, or the reader cancels. A subscription or retainer is a price for "keep helping me", not for "do one thing".

Before this course: Pricing Strategy: value, bundles and discounts (course 2.4.3), which builds on Pricing for Profit: costs, margins and tiers (course 2.4.2) and Pricing Your Product or Service (course 2.4). You should already know contribution margin (CM), break-even, EVC, tiers, bundles, discount break-even and the honest-pricing rules (drip pricing, real "was" prices). If not, finish those courses first.

Key facts
  • A subscription is a regular fee (monthly or yearly) for ongoing access or delivery. A retainer is a regular fee for a block of your time or a set of services (for example "up to 10 hours a month").
  • Monthly recurring revenue (MRR) = the sum of the monthly fees of all active customers.
  • Churn = the share of customers (or of MRR) lost in a period. A simple rule of thumb: average customer lifetime in months is about 1 divided by monthly churn. It is a rough guide, not a promise.
  • CM still decides: CM per customer per month = price - variable cost - payment fee. Lifetime CM is about CM x lifetime in months. Compare it with what it cost you to win that customer.
  • Pricing choices to make: the fee, what is included, a cap on use (hours, items, requests), the price of extras (overage) and whether a yearly plan gets a discount.
  • A yearly prepay brings cash in earlier and gives fewer chances to cancel, but each month earns less CM. Do the numbers (below).
  • Whatever you charge, advertise a price a customer can actually pay. In Canada, for example, mandatory fixed fees must be in the advertised price (drip pricing rules), and government taxes such as HST are the usual exception. Check your own country's advertising rules (see In your country in Lesson 5).
Example (pretend monthly bookkeeping plan; made-up numbers; card fee 2.9% + $0.30)
ItemAmount
Monthly price$60.00
Variable cost to serve (time and software)$18.00
Payment fee (2.9% x $60 + $0.30)$2.04
CM per client per month$39.96
  • 50 clients: MRR = 50 x $60 = $3,000.
  • Churn 4% a month: you lose 2 clients, or $120 of MRR. Lifetime is about 1 / 0.04 = 25 months, so lifetime CM is about 25 x $39.96 = $999.
  • Yearly plan with 10% off: $60 x 12 x 0.9 = $648. Fee = $18.79 + $0.30 = $19.09. Variable cost = 12 x $18 = $216. CM for the year = $648 - $216 - $19.09 = $412.91, against 12 x $39.96 = $479.52 on monthly billing. The yearly discount costs you $66.61 of CM per client, in return for cash up front and no monthly cancel point.
  • Retainer example: $1,200 a month for up to 10 hours, overage at $140 an hour; your labour cost is $50 an hour. If the client uses 14 hours: you bill $1,200 + 4 x $140 = $1,760 and spend 14 x $50 = $700. Without an overage rate you would earn $1,200 - $700 = $500; with it, $1,060. A written cap protects your time.
Step by step
  1. Pick one service you could sell on a regular basis.
  2. Write what is included each month and what is not.
  3. List the variable cost to serve one customer a month, plus the payment fee.
  4. Calculate CM per customer per month at your planned price.
  5. Choose a churn rate you think is realistic (use your own records if you have them) and calculate lifetime = 1 / churn and lifetime CM.
  6. Compare lifetime CM with the cost of winning one customer. If it is smaller, change the price, the scope or the cost.
  7. Write a cap and an overage price, and decide if you offer a yearly plan. Calculate what the yearly discount costs in CM.
  8. Check: you can say in one line what is included, the monthly CM, the lifetime CM and the price of extras.
Watch on YouTube
What is Monthly Recurring Revenue (MRR) and how to calculate it?Chargebee; third-party video; confirm the math with your own numbers · YouTube · youtube.com
A Better Way to Calculate ChurnRecurly; third-party video; software-company examples · YouTube · youtube.com

Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.

LESSON 01Subscription and retainer models
LESSON 01 / ANIMATED LESSON / AI VOICE00:00 / 01:15
Read the video script
[Host] "A subscription is not a sale. It is a promise to keep helping."
[Text on screen: MRR = sum of monthly fees] "Add up the monthly fees of all active customers. That is your recurring revenue."
[Text on screen: CM $39.96 a month, churn 4% = about 25 months = about $999] "Sixty dollars a month leaves about forty dollars of margin. At four percent churn, a customer stays about twenty-five months."
[Text on screen: Cap hours. Price the extras.] "Write a cap and an overage price, or the extra work comes out of your pocket."
[Host] "Do the lifetime math before you launch."
Try it now

Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you.

ClaudeStuck? Copy a ready-made prompt for Claude

Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.

For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.

I'm learning "Pricing Leadership: models, contracts and long-term price health" on The Future Market. Lesson 1: "Subscription and retainer models".

What the lesson teaches:
- A subscription is a regular fee (monthly or yearly) for ongoing access or delivery. A retainer is a regular fee for a block of your time or a set of services (for example "up to 10 hours a month").
- Monthly recurring revenue (MRR) = the sum of the monthly fees of all active customers.
- Churn = the share of customers (or of MRR) lost in a period. A simple rule of thumb: average customer lifetime in months is about 1 divided by monthly churn. It is a rough guide, not a promise.
- CM still decides: CM per customer per month = price - variable cost - payment fee. Lifetime CM is about CM x lifetime in months. Compare it with what it cost you to win that customer.
- Pricing choices to make: the fee, what is included, a cap on use (hours, items, requests), the price of extras (overage) and whether a yearly plan gets a discount.
- A yearly prepay brings cash in earlier and gives fewer chances to cancel, but each month earns less CM. Do the numbers (below).
- Whatever you charge, advertise a price a customer can actually pay. In Canada, for example, mandatory fixed fees must be in the advertised price (drip pricing rules), and government taxes such as HST are the usual exception. Check your own country's advertising rules (see In your country in Lesson 5).

The exercise I'm working on:
Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you.

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "Subscription and retainer models" from the course "Pricing Leadership: models, contracts and long-term price health".

Here's what the lesson says:
A magazine you buy once is a single sale. A magazine that comes every month is a relationship. The shop gets paid again and again, but it also has to keep the reader happy, or the reader cancels. A subscription or retainer is a price for "keep helping me", not for "do one thing".

The activity:
Design one subscription or retainer for a real or practice business. Write the included items, cap, overage price, CM per month, a churn guess, lifetime CM and what a 10% yearly discount costs you.

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Open Claude
Sources
My notes
02

The price terms of a service agreement

This lesson is part of full access: every course and every level for one payment.

03

Negotiating price with a plan

This lesson is part of full access: every course and every level for one payment.

04

The annual price review

This lesson is part of full access: every course and every level for one payment.

05

Quote the same way every time

This lesson is part of full access: every course and every level for one payment.

06

A price health dashboard

This lesson is part of full access: every course and every level for one payment.

07

Teach it: a pricing session for your team

This lesson is part of full access: every course and every level for one payment.

++

Final project

This lesson is part of full access: every course and every level for one payment.

??

Quiz

  1. What is MRR?

  2. About how long does a customer stay if monthly churn is 4%?

  3. Why write a cap and an overage price in a retainer?

  4. What is the CM per client per month in the $60 plan example?

  5. Name three things a good price section of an agreement states.

  6. What should you ask for when a customer wants a price cut?

  7. What is usually illegal under competition law?

  8. Where do you find your country's official inflation figure?

  9. What is price realization?

  10. In the example, ten quotes list at $12,000 and are charged $11,040. What is realization?

  11. Why is deceptive marketing risky for a company?

  12. How do you prove a team member has really learned a pricing session?

EX

Final exam

This lesson is part of full access: every course and every level for one payment.

CE

Certificate

This lesson is part of full access: every course and every level for one payment.