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Business English: Emails and Meetings

What you'll be able to do
  • Write clear work emails with a strong subject line and a clear request.
  • Sound polite and professional instead of too direct or too casual.
  • Write common emails: requests, follow-ups, apologies and saying no.
  • Lead or join a meeting: open, give opinions, agree and disagree politely.
  • Handle video calls and phone calls with confidence.
  • Write a short meeting summary with action items and deadlines.
Words in this course 26Open the Vocabulary Hall
01

The shape of a good work email

In simple words

A good email is like a short letter with a clear label on the envelope. The label (subject line) says what it's about, and the inside says what you need, quickly and kindly.

Key facts

A simple email structure:

  1. Subject line: specific, with the action or topic ("Request: invoice copy for Order 4521").
  2. Greeting: "Hi Maria," (most workplaces) or "Dear Mr. Chen," (formal or first contact).
  3. Purpose in the first line: "I'm writing to ask about..."
  4. Details: short paragraphs or bullet points.
  5. Clear action: what you need, and by when.
  6. Closing: "Thanks," / "Best regards," + your name.

The Government of Canada's Canada.ca Content Style Guide gives the same advice for clear writing: start with the most important information, use plain language, use the active voice in most cases, and break up long sentences (it suggests under 15 to 20 words).

Word or phraseMeaningHow to say it
subject linethe title of the emailSUB-jekt lyn
"I'm writing to..."states your purposeaym RY-ting too
"Please find attached..."you added a filepleez fynd uh-TACHT
"Could you please... by Friday?"a clear, polite requestkud yoo PLEEZ
"Best regards,"common polite closingbest ree-GARDZ
attachmenta file added to an emailuh-TACH-ment
Example (email)

Subject: Request: updated price list for December Hi Daniel, I'm writing to ask for the updated price list for December. We are preparing our holiday order and want to confirm costs. Could you please send it by Thursday, December 4? Thanks, Lina

Step by step
  1. Open one of your last three work or school emails.
  2. Write a new subject line that is specific, for example: Request: invoice copy for Order 4521.
  3. Write a greeting: Hi Maria, or Dear Mr. Chen, for a formal first contact.
  4. Write your purpose in the first line: I'm writing to ask about...
  5. Add short details, then one clear action with a date: Could you please send it by Thursday?
  6. Close with Thanks, or Best regards, and your name.
  7. Repeat for the other two emails and compare.
  8. Check: each new email is shorter and the request is easy to find.
Watch on YouTube
How to write professional emails in EnglishEnglish with Alex (engVid · YouTube · youtube.com

Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.

LESSON 01The shape of a good work email
LESSON 01 / ANIMATED LESSON / AI VOICE00:00 / 01:00
Read the video script
[Host] "Busy people read the subject line and the first sentence. Make both count."
[Text on screen: Subject: Request: updated price list for December] "Say what it is and what you need, right in the subject."
[Text on screen: I'm writing to ask for...] "First line: your purpose. I'm writing to ask for..."
[Text on screen: Could you please send it by Thursday?] "End with a clear action and a date. Then: Thanks, and your name."
Try it now

Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer?

ClaudeStuck? Copy a ready-made prompt for Claude

Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.

For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.

I'm learning "Business English: Emails and Meetings" on The Future Market. Lesson 1: "The shape of a good work email".

What the lesson teaches:
- Word or phrase - Meaning - How to say it
- subject line - the title of the email - SUB-jekt lyn
- "I'm writing to..." - states your purpose - aym RY-ting too
- "Please find attached..." - you added a file - pleez fynd uh-TACHT
- "Could you please... by Friday?" - a clear, polite request - kud yoo PLEEZ
- "Best regards," - common polite closing - best ree-GARDZ
- attachment - a file added to an email - uh-TACH-ment

The exercise I'm working on:
Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer?

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "The shape of a good work email" from the course "Business English: Emails and Meetings".

Here's what the lesson says:
A good email is like a short letter with a clear label on the envelope. The label (subject line) says what it's about, and the inside says what you need, quickly and kindly.

The activity:
Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer?

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Open Claude
Sources
My notes
02

Polite, not pushy

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03

Four emails you'll write every month

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04

Meetings: opening, opinions, agreeing and disagreeing

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05

Video calls and phone calls

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06

Meeting notes, action items and work abbreviations

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++

Final project

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??

Quiz

  1. What should the first sentence of a work email do?

  2. Rewrite "Send me the file" politely.

  3. What are the four parts of a good apology email?

  4. How do you disagree politely in a meeting?

  5. What do you say when someone's microphone is off?

  6. What three things does every action item need?

  7. What does EOD mean?

  8. Why is a specific date often better than "ASAP"?

EX

Final exam

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CE

Certificate

This lesson is part of full access: every course and every level for one payment.