Subject: Request: updated price list for December Hi Daniel, I'm writing to ask for the updated price list for December. We are preparing our holiday order and want to confirm costs. Could you please send it by Thursday, December 4? Thanks, Lina
The shape of a good work email
A good email is like a short letter with a clear label on the envelope. The label (subject line) says what it's about, and the inside says what you need, quickly and kindly.
A simple email structure:
- Subject line: specific, with the action or topic ("Request: invoice copy for Order 4521").
- Greeting: "Hi Maria," (most workplaces) or "Dear Mr. Chen," (formal or first contact).
- Purpose in the first line: "I'm writing to ask about..."
- Details: short paragraphs or bullet points.
- Clear action: what you need, and by when.
- Closing: "Thanks," / "Best regards," + your name.
The Government of Canada's Canada.ca Content Style Guide gives the same advice for clear writing: start with the most important information, use plain language, use the active voice in most cases, and break up long sentences (it suggests under 15 to 20 words).
| Word or phrase | Meaning | How to say it |
|---|---|---|
| subject line | the title of the email | SUB-jekt lyn |
| "I'm writing to..." | states your purpose | aym RY-ting too |
| "Please find attached..." | you added a file | pleez fynd uh-TACHT |
| "Could you please... by Friday?" | a clear, polite request | kud yoo PLEEZ |
| "Best regards," | common polite closing | best ree-GARDZ |
| attachment | a file added to an email | uh-TACH-ment |
- Open one of your last three work or school emails.
- Write a new subject line that is specific, for example: Request: invoice copy for Order 4521.
- Write a greeting: Hi Maria, or Dear Mr. Chen, for a formal first contact.
- Write your purpose in the first line: I'm writing to ask about...
- Add short details, then one clear action with a date: Could you please send it by Thursday?
- Close with Thanks, or Best regards, and your name.
- Repeat for the other two emails and compare.
- Check: each new email is shorter and the request is easy to find.
Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.
Read the video script
[Host] "Busy people read the subject line and the first sentence. Make both count."
[Text on screen: Subject: Request: updated price list for December] "Say what it is and what you need, right in the subject."
[Text on screen: I'm writing to ask for...] "First line: your purpose. I'm writing to ask for..."
[Text on screen: Could you please send it by Thursday?] "End with a clear action and a date. Then: Thanks, and your name."
Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer?
ClaudeStuck? Copy a ready-made prompt for Claude
Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.
For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.
I'm learning "Business English: Emails and Meetings" on The Future Market. Lesson 1: "The shape of a good work email". What the lesson teaches: - Word or phrase - Meaning - How to say it - subject line - the title of the email - SUB-jekt lyn - "I'm writing to..." - states your purpose - aym RY-ting too - "Please find attached..." - you added a file - pleez fynd uh-TACHT - "Could you please... by Friday?" - a clear, polite request - kud yoo PLEEZ - "Best regards," - common polite closing - best ree-GARDZ - attachment - a file added to an email - uh-TACH-ment The exercise I'm working on: Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer? I'm stuck. Please: 1. Explain the main idea in plain, simple words with one everyday example. 2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step. 3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "The shape of a good work email" from the course "Business English: Emails and Meetings". Here's what the lesson says: A good email is like a short letter with a clear label on the envelope. The label (subject line) says what it's about, and the inside says what you need, quickly and kindly. The activity: Rewrite the last three work or school emails you sent using this structure. Compare: are they shorter and clearer? Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words. Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Sources
- Government of Canada, Canada.ca Content Style Guide: design.canada.ca/style-guide/
Polite, not pushy
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Four emails you'll write every month
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Meetings: opening, opinions, agreeing and disagreeing
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Video calls and phone calls
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Meeting notes, action items and work abbreviations
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Final project
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Quiz
What should the first sentence of a work email do?
State your purpose.
Rewrite "Send me the file" politely.
"Could you send me the file, please?"
What are the four parts of a good apology email?
Say sorry once, explain briefly, give the fix, give a date.
How do you disagree politely in a meeting?
"I see your point, but..."
What do you say when someone's microphone is off?
"I think you're on mute."
What three things does every action item need?
Task, owner and deadline.
What does EOD mean?
End of day.
Why is a specific date often better than "ASAP"?
It is clearer and sounds less pushy.
Final exam
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Certificate
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