Customer Success Leader: train and lead service teams

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I'm learning "Customer Success Leader: train and lead service teams" on The Future Market. Lesson 1: "From doing service to leading it".

What the lesson teaches:
- Before this course: Customer Experience Design: map journeys and measure satisfaction (course 2.12.3). We assume you have a journey map, a voice of the customer table, a change log and a quarterly review. Now you lead the people who run them.
- Customer service answers questions and fixes problems when customers ask. Customer success (as used in this course) is proactive: helping customers reach the result they bought for, so they stay and come back. A service leader usually owns both.
- Your job changes. You move from answering tickets to: hiring, training, setting standards, checking quality, coaching, planning staff, reporting and improving the system. If you still answer most tickets yourself, the team cannot grow.
- Service standards turn your policy (course 2.12.2) into behaviour anyone can check. A good standard is specific and observable: "Use the customer's name and confirm the next step with a date" is a standard. "Be friendly" is not.
- Team charter (one page): purpose (who we help and why), the five to eight standards, service levels (Lesson 5), how we escalate, how we treat each other, and who decides what.
- Decision rights: write which decisions agents can make alone (for example a refund up to an amount you set), which need a lead, and which need the owner. Clear limits make people faster and calmer.
- Delegate outcomes, not only tasks. "Own the returns queue and keep it under two days" teaches more than "answer these five emails".

The exercise I'm working on:
Write your one-page team charter with purpose, standards, decision rights and an escalation path. Delegate one outcome this week.

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.

I'm a parent helping my child (about 8 years old) with a lesson called "From doing service to leading it" from the course "Customer Success Leader: train and lead service teams".

Here's what the lesson says:
A great player scores goals. A great coach makes the whole team score goals, even on days the coach is not on the field. Leading service means building a team that gives great help without you answering every message.

The activity:
Write your one-page team charter with purpose, standards, decision rights and an escalation path. Delegate one outcome this week.

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.