AI Operations: build AI into daily business processes

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I'm learning "AI Operations: build AI into daily business processes" on The Future Market. Lesson 1: "Map one process end to end and measure it".

What the lesson teaches:
- Before this course: AI for Small Business: Emails, Quotes, Marketing and Admin (course 1.3) and Automate Your Work with AI: Zapier and Make-Style Workflows (course 1.9). From 1.3 you already have a one-page AI policy and a "business brain". From 1.9 you can map a simple trigger, steps, AI step and human check. Here you go one level up: a whole business process with several people, several tools and the messy cases.
- A process is the same job done in the same way: a new lead comes in, a support message arrives, an invoice needs to be filed. A workflow is how you run part or all of it with tools.
- A swimlane map has one row (lane) per person or tool, with the steps drawn in the lane of whoever does them and arrows showing hand-offs. Hand-offs are where work waits and gets lost.
- Map the real process, not the one in your head. Follow three real cases from start to end.
- For each step, write down: who does it, what comes in, what goes out, how long it takes, and how often it goes wrong.
- A baseline is your "before" number. Measure it before you change anything, or you can never prove the change helped. Useful baseline numbers:
- Number - Example

The exercise I'm working on:
Follow three real cases of one process from start to end, draw the swimlane map and fill in the baseline table for the last four weeks. ---

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.

I'm a parent helping my child (about 8 years old) with a lesson called "Map one process end to end and measure it" from the course "AI Operations: build AI into daily business processes".

Here's what the lesson says:
Before you fix a leaky pipe you find where the water goes. A process map is a drawing of every step the work takes, so you can see where it leaks time.

The activity:
Follow three real cases of one process from start to end, draw the swimlane map and fill in the baseline table for the last four weeks. ---

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.