Where AI fits in a small business
Running a business is like running a lemonade stand with a hundred little jobs. AI is a helper that can write the signs and count the cups, but you still decide the price and taste the lemonade.
- Good first jobs for AI: first drafts of emails, replies to common questions, quote and proposal wording, social posts, meeting summaries, checklists, and spreadsheet formulas.
- Jobs that need a human to decide or check: prices, legal wording, tax amounts, anything you promise a customer, and anything that goes out under your name.
- Know which plan you're on. Anthropic's consumer terms (Claude Free, Pro and Max) let users choose whether their chats can be used to improve Claude, and you can change this in Privacy Settings. Anthropic's commercial products (Claude for Work Team and Enterprise plans, and the API) are covered by its commercial terms instead.
- If you allow training on a consumer plan, Anthropic keeps that data for five years; if you don't, the existing 30-day retention applies (per Anthropic's August 2025 announcement).
- Open a blank page or notes app and list 10 tasks you did last week.
- Next to each task write one label: "AI can draft", "AI can help me think", or "Human only".
- Circle anything that involves prices, promises, tax, legal wording or customer private details. Those stay Human only or get a human check.
- Pick the top 3 "AI can draft" tasks.
- Open your AI account's Privacy Settings and check whether chats can be used to improve the model (names can differ by version). Note which plan you are on.
- Check: you have 3 chosen tasks, and you know your plan and your privacy setting.
Videos by other creators on YouTube, for reference. They are not made by or affiliated with The Future Market.
Read the video script
[Host] "AI won't run your business. But it can take the boring first draft off your plate."
[Screen: a list of tasks, emails, quotes, posts, summaries] "Emails, quote wording, posts, meeting notes: great first jobs."
[Text on screen: You decide prices and promises] "Prices, promises, taxes and legal words? You decide and you check."
[Screen: Claude privacy settings page] "And before you start, check your privacy settings and which plan you're on."
[Host] "AI drafts. You decide. That's the deal."
Write down 10 tasks you did last week. Mark each one "AI can draft," "AI can help me think," or "Human only." Pick the top 3 "AI can draft" tasks for this course.
ClaudeStuck? Copy a ready-made prompt for Claude
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For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.
I'm learning "AI for Small Business: Emails, Quotes, Marketing and Admin" on The Future Market. Lesson 1: "Where AI fits in a small business". What the lesson teaches: - Good first jobs for AI: first drafts of emails, replies to common questions, quote and proposal wording, social posts, meeting summaries, checklists, and spreadsheet formulas. - Jobs that need a human to decide or check: prices, legal wording, tax amounts, anything you promise a customer, and anything that goes out under your name. - Know which plan you're on. Anthropic's consumer terms (Claude Free, Pro and Max) let users choose whether their chats can be used to improve Claude, and you can change this in Privacy Settings. Anthropic's commercial products (Claude for Work Team and Enterprise plans, and the API) are covered by its commercial terms instead. - If you allow training on a consumer plan, Anthropic keeps that data for five years; if you don't, the existing 30-day retention applies (per Anthropic's August 2025 announcement). The exercise I'm working on: Write down 10 tasks you did last week. Mark each one "AI can draft," "AI can help me think," or "Human only." Pick the top 3 "AI can draft" tasks for this course. I'm stuck. Please: 1. Explain the main idea in plain, simple words with one everyday example. 2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step. 3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.
I'm a parent helping my child (about 8 years old) with a lesson called "Where AI fits in a small business" from the course "AI for Small Business: Emails, Quotes, Marketing and Admin". Here's what the lesson says: Running a business is like running a lemonade stand with a hundred little jobs. AI is a helper that can write the signs and count the cups, but you still decide the price and taste the lemonade. The activity: Write down 10 tasks you did last week. Mark each one "AI can draft," "AI can help me think," or "Human only." Pick the top 3 "AI can draft" tasks for this course. Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words. Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.
Sources
- Anthropic, Updates to our consumer terms (Aug 28, 2025): www.anthropic.com/news/updates-to-our-consumer-terms
Customer emails and replies (without leaking private info)
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Quotes and estimates you can trust
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Marketing that's helpful, honest and legal
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Admin on autopilot (with a "business brain")
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Your one-page AI policy
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Final project
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Quiz
Name two tasks AI is good at drafting for a small business.
For example: customer replies, quote wording, social posts, meeting summaries.
Why use placeholders like [CUSTOMER] in prompts?
To keep personal information out of the AI tool unless it's necessary.
Who should do the math on a quote?
You, with a spreadsheet or calculator; AI can make arithmetic mistakes.
Before adding tax to a quote, what should you check?
The sales tax rate and rules for where the sale is made or delivered; do not let the AI guess.
What three things do many anti-spam rules expect for marketing messages?
Consent, identification, and an unsubscribe mechanism.
Is it okay to use AI to write customer reviews for your business?
No. Fake reviews made by a chatbot are a form of AI fraud.
What are Projects in Claude?
Workspaces with their own chat history, uploaded knowledge and instructions.
Final exam
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Certificate
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