Site Systems: bookings, payments and integrations

Copy this, open Claude, paste it, and Claude will walk you through the lesson step by step.

For a grown-up: Claude is for adults (18+). Copy this, paste it into Claude, and use the answer to explain the lesson to your child.

I'm learning "Site Systems: bookings, payments and integrations" on The Future Market. Lesson 1: "Plan your site system".

What the lesson teaches:
- A site system is your website plus the tools behind it: bookings, payments, email, spreadsheets and the connections between them.
- Start with the customer journey: every step a customer takes, from finding you to paying and coming back. For a tutor it might be: read Services, pick a time, pay, get a confirmation, get a reminder, attend, get a receipt, get a follow-up email.
- For each step, write: which tool does it, what data it collects, who sees that data, and what happens if the step fails.
- Built-in or connected? Many builders include bookings, payments and email (fewer logins, one bill). Separate tools (for example a calendar, a payment provider and an email tool) can be more flexible but need connecting. Neither is always better; choose by what your journey needs.
- Hosted pages keep the risky part off your site. A hosted payment page (such as a Stripe Payment Link) or a hosted booking page (such as a Google Calendar booking page) is run by the provider; your site only links to it.
- Test before you go live. Use each tool's test or sandbox mode, and test with your own email and phone before you tell customers.
- Own your accounts. Create business tools with a business email address you control, turn on two-step verification, and write down who has access. If a helper builds your system, make sure the accounts are in your name.

The exercise I'm working on:
Draw the customer journey for your own or a practice business, with at least six steps. Fill in your systems sheet for the tools you plan to use. Mark which steps you will build in this course and which you will keep by hand for now.

I'm stuck. Please:
1. Explain the main idea in plain, simple words with one everyday example.
2. Walk me through the exercise one small step at a time. Ask me what I've done so far before giving the next step.
3. Don't just give me the final answer. Help me do it myself, and check my work when I share it.

I'm a parent helping my child (about 8 years old) with a lesson called "Plan your site system" from the course "Site Systems: bookings, payments and integrations".

Here's what the lesson says:
A website with bookings and payments is like a small restaurant. The menu is your site, the reservation book is your booking tool, the till is your payment tool, and the waiter who sends thank-you notes is your email tool. Before you buy equipment, walk through the restaurant as a customer and write down every step.

The activity:
Draw the customer journey for your own or a practice business, with at least six steps. Fill in your systems sheet for the tools you plan to use. Mark which steps you will build in this course and which you will keep by hand for now.

Please explain this so an 8-year-old understands: short sentences, a fun everyday example, and no hard words.
Then give me 3 simple questions I can ask my child to check they understood, and a way to do the activity together, one tiny step at a time.